Terms and Conditions

    Effective date: 12 January 2026

    1. Company Information

    The Klarify platform (“Klarify”, “we”, “us”, “our”) is operated by:

    14b s. r. o.
    Registered office: Na Briežkoch 14506/20, 831 02 Bratislava, Slovakia
    Company ID (IČO): 47612801
    Tax ID (DIČ): 2024020592
    VAT ID (IČ DPH): SK2024020592
    Registered in the Commercial Register of the District Court Bratislava III,
    Section: Sro, Insert: 95824/B

    2. Scope of Service

    Klarify is an online platform that enables experts to provide paid, asynchronous written expertise to clients. Klarify does not provide consulting services itself and is not a party to the content, quality, or outcome of expert responses.

    3. Eligibility

    You must be at least 18 years old and legally capable of entering into these Terms.

    4. User Accounts

    You are responsible for maintaining the confidentiality of your account credentials and all activity performed under your account. You agree to provide accurate and up-to-date information.

    5. Experts and Clients

    Experts

    • Experts define their own plans, pricing, scope, and availability.
    • Experts are solely responsible for the accuracy, completeness, and quality of their responses.

    Clients

    • Clients submit written questions within the scope of the selected plan.
    • Responses are provided for informational purposes only and do not constitute legal, medical, or other professional advice unless explicitly stated.

    6. Payments, Fees & Stripe

    Payments on Klarify are processed by Stripe Payments Europe, Ltd. or its affiliates (“Stripe”). By making or receiving payments, you agree to Stripe’s applicable terms and privacy policy. Klarify does not store full payment card details.

    Clients make payments to Klarify, not to the Expert. Klarify acts as the payment intermediary and merchant of record for transactions on the platform.

    Klarify charges a platform fee of 10% from each completed payment. This fee, together with applicable Stripe processing fees, is automatically deducted before payout to the Expert.

    The remaining amount is paid out to the Expert according to the selected plan and payout schedule.

    Prices displayed to Clients represent the total amount payable. Prices are exclusive of VAT unless stated otherwise. VAT may be added at checkout based on the Client’s country, the presence of a valid VAT ID, and applicable EU VAT rules.

    6A. Invoicing & Financial Relationships

    Client – Klarify Relationship

    When a Client pays on Klarify, the payment is made to Klarify as the platform operator and payment intermediary.

    Klarify is responsible for:

    • charging the Client,
    • processing the payment via Stripe, and
    • issuing a tax invoice to the Client for the total amount paid at checkout.

    The Client invoice may include VAT where applicable, depending on:

    • the Client’s country,
    • whether the Client provides a valid VAT ID, and
    • applicable EU VAT rules.

    By paying on Klarify, the Client acknowledges that their contractual and payment relationship for invoicing purposes is with Klarify, while the service itself is delivered by the Expert.

    Klarify – Expert Relationship (Self-Invoicing Model)

    Klarify operates a self-invoicing (settlement) model for payouts to Experts.

    Under this model:

    • Klarify collects payment from the Client,
    • deducts its platform fee and Stripe processing fees, and
    • generates a self-invoice (settlement document) on behalf of the Expert for the net payout amount.

    The purpose of this self-invoice is to simplify accounting and payouts for Experts.

    This self-invoice does not prevent the Expert from issuing their own invoice to Klarify if they require one for their accounting or legal purposes.

    If the Expert chooses to issue their own invoice, it should reference:

    • the Klarify settlement document number,
    • the same payout amount, and
    • the same VAT treatment applied by Klarify.

    VAT on Expert Payouts

    The VAT treatment of the Expert’s payout is determined based on:

    • the Expert’s country,
    • whether the Expert is a VAT payer, and
    • whether the Expert has provided a valid VAT ID in their billing details.

    Klarify applies these rules when calculating payouts and generating the self-invoice. However, the Expert remains fully responsible for correctly declaring and paying any VAT or income tax arising from their earnings in accordance with their local laws.

    VAT applied to the Expert’s payout is separate from, and independent of, any VAT charged to the Client.

    7. Refunds & Cancellations

    Refund conditions depend on the selected plan and are displayed at checkout. Unless explicitly stated otherwise, completed deliveries are non-refundable.

    8. Reviews

    Clients may leave reviews after delivery. Reviews may be public or private based on client choice. Klarify reserves the right to remove reviews that are abusive, misleading, or violate these Terms.

    9. Intellectual Property

    All content remains the intellectual property of its respective owner. By submitting content, users grant Klarify a non-exclusive license to display and use such content for platform operation and promotion.

    10. Prohibited Use

    You agree not to misuse the platform, violate applicable laws, submit harmful or abusive content, or attempt to bypass system limits.

    11. Limitation of Liability

    To the maximum extent permitted by law, Klarify is not liable for indirect, incidental, or consequential damages, nor for decisions made based on expert responses.

    12. Termination

    We may suspend or terminate access to the platform if these Terms are violated.

    13. Governing Law

    These Terms are governed by the laws of the Slovak Republic. Any disputes shall be resolved by the competent courts of Slovakia.

    14. Changes

    We may update these Terms from time to time. Continued use of Klarify after changes constitutes acceptance.